a) Error message:
“The previous session may be active. Please check all browser windows and select the RIvET window to continue. Otherwise click on Login to start working with the system.”
This means that you are not allowed to enter because you did not close the application properly. Due to this, the previous session may still be active.
To enter the system, click on the "Login" button that appears below the error message. In order to avoid this kind of message, make sure you always leave the application properly by using the “Logout” link in the upper right corner of all RIvET pages.
b) Error message:
“You tried to connect with an invalid account and password combination. Close the browser or contact the ESS helpdesk for assistance.”
If you tried to connect more than once with an invalid account ID and password combination, the application will not allow you to enter anymore.
You need to close ALL internet windows and reconnect after a few minutes.
c) Mix between the account ID and the password:
The account ID is always related to your last name and first name.
For example: the account ID for John Garden
For example: Password@1 or Hello#01.
a) If you are already in RIvET:
You can change the password by using the "Password" link
in the upper right corner of all RIvET pages.
b) Send me a new password !!! For evaluators only!!!
If you do not remember your password or if for another reason you cannot login:
c) When entering RIvET the first time:
Use the login and password you received by mail.
Contact your contact person from the Commission. (His/her email address is ending with "ec.europa.eu")
Contact your contact person from the Commission. (His/her email address is ending with "ec.europa.eu”")
As mentioned on the login page, the system has a time-out of 45 minutes.
The fact that you are typing some text in a textbox is not recognized
as being active!!!
There are different navigation links in the system.
a) Pop-up blocker:
In order to generate reports, pop-ups must be authorized. If the pop-up blocker is activated it will block the opening of the reports window. To authorize pop-ups, click on the menu “Tools” in your Internet Explorer window, then click on “Pop-up blocker” and choose "Turn off pop-up blocker".
b) Excel reports in Internet Explorer 2007:
In order to generate Excel reports, you have to select the report parameters then select the option "Excel" Before clicking on the report needed, you have to press the CTRL button and keep it down until the report opens.
c) From EC secured environment (https):
For security reasons, the EC environment does not allow to save secured pages to the disk. Due to this, the EC Internet Explorer does not allow the opening of certain pages. Therefore, in order to generate reports, you will first have to perform following actions:
Please check your login name with the Call Coordinator or the helpdesk
To change the call you need go to menu:
To change your password you need go to menu:
If you click on the top right menu "help", a manual will automatically download.
The solution here is to select the proposal in this case and before entering the CR or ESR screen under the menu proposals, to go in the same menu to the option "clean tagged text". Just follow the instructions and the system will not kick you out one you enter the CR or ESR.
The reason for this is that when inserting the comments in the CR or ESR, you have probably copied text from a Wordprocessor to Pinocchio. After this operation, you need to clean the tags out of the text because Pinocchio can misunderstand some of the tags in the copied text.